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01.
What isGift2Lanka.com?
Most Reliable Online Gift Shop to Send Gifts and Flowers
to Sri Lanka Reach out to your loved ones by sending
them Flowers, Chocolates, Cakes, Soft Toys, Sweets &
much more. Choose from our Gift Catalogue |
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02.
Do we have to pay anything extra on the prices mentioned
for delivery or taxes etc?
No, these are the final prices
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03. How
safe is my transaction through your site?
Transaction at Gift2Lanka.com is absolutely safe. Our
site uses SSL protocol and your credit card details
are processed in encrypted form so that nobody knows
the details. You can be assured of safe transaction
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04. What
are the various payment options?
Currently we accept the payment through credit cards.
We accept all the major cards like Mastercard, Visacard,
Delta, Visa Electron, Solo, and American Express. WorldPay
is our Payment Gateway
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05. Can I pay by Cheque/Cash?
No, we currently do not accept Cheque or cash
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06.
Why should I register to place my order?
Every time you place an order you have to fill up all
your details in the order form. If you register with
the site, we will maintain your account and you need
not fill all your details every time you want to place
an order. This will save your time. It will also entitles
you to get our newsletter which we send from time to
time to keep you informed about new products, services
or special schemes introduced in our site.
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07. What
do you do with my personal details?
We do not use your address particulars for any other
commercial purpose. We need your particulars only to
contact you in case of any problem in delivery or to
reconfirm the orders in case of high value items. This
will also help us if any person wrongly uses your credit
card without your knowledge.
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08. Can
I send perishable items to anywhere in Sri Lanka?
No, You can send items to only in and around Colombo.
See our Delivery Locations
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09. Can
I send gifts to North and East part of Sri Lanka?
No, we are only delivering in and around Colombo. Very
soon it will be extended to other parts of Sri Lanka
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10. How
much time it takes for delivery?
Deliveries are normally made next day of your order.
However you can choose your prefer delivery date. We
will deliver on your prefer date. We have our own delivery
network for delivery. If you have mentioned a specific
delivery date which is less than the normal delivery
time, we will try our best to deliver the same but cannot
guarantee the delivery.
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11. Are
there any specific days of delivery?
We deliver as per your instructions. 7 days a week 365
days a year. Just specify the date and we shall do the
rest.
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12. Are
the flowers, Fruits, Sweets & chocolates fresh?
Our source items from the best in town. Gift2Lanka.com
provides you with a Replacement-Warranty. If the recipient
of your gift is not satisfied, we will replace it! No
questions asked.
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13. Are
the items delivered as per the display on webpage?
Yes in most cases. However there might be slight variation
in case of Sweets, flower arrangements etc. In case
of non-perishable items we deliver the same item as
far as possible. If a particular item is not available
in the market or a specific model is withdrawn by the
manufacturer, an item nearest to the description of
the item ordered will be delivered.
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14. How
do I know that gift has been delivered?
As soon as your order is delivered, you will receive
a confirmation through e-mail with the details of delivery,
i.e., date, name of the recipient and products delivered.
You can also log on to 'Order Status' in gift2Lanka.com
and check the status of your order by entering Your
Order number. |
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15. Can
I send a card along with the gift?
All gift are delivered with a card and it is FREE. Just
type in your message while placing your order and we
will do the rest.
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16. Can
the recipient send me a return message?
Yes. the recipient can send a return message to you.
We will request all recipients to fill in the return
message for you in the delivery confirmation memo and
we shall e-mail the same to you.
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17. Can
I modify my order?
In most cases you can. But it must be done Day before
the Delivery Date. However, in case of perishable items
like cakes, flowers, sweets etc orders once placed can
not be modified.
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18.
In case of refund how many days it will take?
Generally we try our level best to satisfy your needs.
In situations where we have to refund, generally it
takes two billing cycles to get the refund affected
in your credit card statement. |
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Gifts
